Guest Comments

The management of The Crystal is committed to providing quality services and facilities to all our guests. We value all guest feedback and take our guest comments very serious. We also constantly monitor independant online review and social media platforms.

Guest comment: There is no 24 hour reception service and we had to ask the security guard for assistance.
Recommendation: We offer guests the convenience of an all hours number for any questions or assistance. The guests service file in each apartment also contains all emergency numbers(Police, Doctor, Ambulance and Security services). The files also include contact numbers for management, taxis & transport services, restaurants & shops in Camps Bay.

Guest comment: No external phones in apartments.
Recommendation: There are no phones in our apartments and we do recommend renting a mobile phone prior to arrival, this can be done at Cape Town International Airport, or our reception staff can assist with local service providers.

Guest comment: The apartments are lovely but there is no play area for kids.
Recommendation: In addition to the 2 pools, we do have a garden area located on the property. We also recommend that guests visit the Camps Bay play park which is located in The Drive, only minutes from Camps Bay beach.

The Crystal

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The Crystal, 35 Medburn Road Camps Bay, Cape Town, South Africa. Central Reservations: Tel. +27 (0) 21 437 9711 UK TOLL FREE NUMBER : 0808 238 0055 Email: book@thecrystal.co.za Copyright © 2009